At Sod Kmusa we prepare every order with care, especially when it is a bundle assembled according to your choices and preferences.

To preserve the surprise experience and the quality of preparation, some orders go through several stages before they are handed over to the shipping company.

Orders that include a bundle will be handled and prepared according to the order details, the choices made and product availability.

Where the order includes a video, we aim to film and prepare the video within up to 3 business days from the date the order is placed.

After the video is uploaded/sent, the order will be delivered within up to 14 business days, in accordance with the order terms and the availability of the shipping service.

The delivery time stated above refers to orders that include bundles. For individual products or special orders for which a different delivery time is stated on the Site, the delivery time shown on the product page or at the time of purchase will apply.

Once the order is ready and handed over to the shipping company, an update may be sent to the customer with details regarding the shipment and delivery of the order, depending on the shipping service chosen.

In the event of a significant delay in preparing the order or the video, we will make an effort to update the customer.

In remote localities and in areas where there is a delivery restriction or a different delivery frequency according to the shipping company’s coverage, the delivery time may be longer.

Delivery to these areas will be in accordance with the delivery times and terms of the relevant shipping company, as applicable at the time of the order.

Some of the bundles on the Site are prepared according to the choices the customer made when ordering, such as bundle type, quantity, colors, theme, premium products and special notes.

Orders of this kind may require additional preparation time compared to a regular product, and will be delivered in accordance with the delivery time stated on the product page and at the time of purchase.

Where a video for the order is included in the product or the benefit, we aim to prepare it within up to 3 business days from the date the order is placed.

The delivery time for the order will be counted in accordance with the policy set out above, starting from the relevant date after the video is prepared/uploaded.

The videos are meant to be part of the Sod Kmusa experience, and therefore occasional delays may occur in the event of unusual workload, a technical malfunction or other circumstances beyond our control.

Business days are days on which the Business is active, and do not include Fridays, Saturdays and holidays, or days on which no business activity takes place according to the relevant holiday and vacation calendar.

The day the order is placed is generally not counted as the first business day for the purpose of calculating the delivery time.

The shipping options available for the order, the shipping method and the shipping cost will be shown to the customer during the purchase process and before the order is completed.

The shipping cost may vary depending on the type of shipping, the destination, the size of the order, and the promotions and benefits offered on the Site at the time of purchase.

Where a free shipping option is offered, it will apply in accordance with the terms shown on the Site when the order is placed.

We do everything we can to meet the delivery times stated on the Site.

However, there may be delays resulting from circumstances beyond our control, including delays by shipping companies, unusual workloads, technical malfunctions, unforeseen events, extreme weather or other circumstances.

In the event of a delay, you can contact us by email and we will make an effort to assist and move the handling of the order forward.

Nothing in this policy derogates from the customer’s rights in the event of failure to deliver on time, or from any other right under the law. In a distance-selling transaction, the date and method of delivery are among the details the Business must provide to the consumer as part of the transaction.

It is the customer’s responsibility to provide full, accurate and up-to-date shipping details when placing the order.

If incorrect or partial shipping details were provided and this caused a delay or the need for re-shipment, this may involve additional costs, depending on the circumstances and the provisions of the law.

When receiving the shipment, we recommend checking the condition of the packaging and the products.

If the product was received defective or damaged, please contact us as soon as possible and follow the Returns & Exchanges Policy on the Site.

Where delivery to a pickup point is available when placing the order, it can be selected during the purchase process.

The shipment will be sent to an available pickup point according to the shipping company’s coverage and the selection made at the time of purchase.

It is the customer’s responsibility to collect the package within the time set by the shipping company.

For questions regarding an order, shipping or delivery of a product, you can contact us:

Sod Kmusa

Email:
sodkmusa@gmail.com

We will be happy to help and check the status of your order.