Welcome to the Sod Kmusa website, operated by the business “Sod Kmusa” (hereinafter: “the Business” or “the Site”).

The Site serves as an online store for the sale of bundles, gift sets, LIMITED EDITION products and other products, according to the selection and stock available on the Site from time to time.

Using the Site, browsing it and/or making a purchase through it constitutes agreement to these Terms, subject to the provisions of any law.

The Business may update these Terms, the purchase terms, the products and the prices on the Site from time to time. The binding version is the version that appears on the Site at the time of use or of the transaction.

The Site offers a variety of products and sets, including Beauty, Stationery, Mixed and Roll the Dice bundles, as well as individual products and limited-edition products.

The product selection, the types of bundles, the components included in them, the colors, the themes, the special items and the premium products may change from time to time and according to stock availability.

Some of the Site’s products are available in limited quantities, so a particular product or component may be offered on the Site for a limited time only or while stock lasts.

The images and illustrations on the Site are for illustration purposes only. There may be slight differences between the product images shown on the Site and the actual product, including differences in shades resulting, among other things, from differences in screens, lighting, photography or packaging.

Sod Kmusa bundles are designed to create an experience of discovery and surprise.

When ordering, you can choose, depending on the relevant bundle, features such as quantity, type, colors, theme, premium products and additional options shown on the product page.

The choices made when ordering help us tailor the bundle as closely as possible to the customer’s preferences; however, they do not constitute a commitment that each of the items received will be of a particular color, theme or type, unless explicitly stated otherwise on the product page.

The purpose of the service is to preserve the element of surprise, and therefore the exact item received in each capsule cannot be chosen in advance.

Where the customer has indicated items they do not wish to receive and/or an item they would like to receive, the Business will make a reasonable effort to take the request into account, but this is not a commitment that the requested item will be available or will appear in the bundle.

Where the option is available for the relevant bundle, up to three colors may be chosen from the colors displayed on the Site.

The color selection is intended to give the bundle a cohesive, aesthetic look and to guide the choice of items.

The selection does not entitle the customer to choose which color they will receive for each individual item.

If a particular item is not available in the chosen color, the Business may select an alternative capsule in accordance with the bundle rules, in order to preserve the chosen color preferences as far as possible.

For products that combine several colors, the product’s dominant color may be considered the relevant color for the purpose of matching it to the bundle.

In some bundles, a theme can be chosen and preferences or special requests can be specified.

The Business will make a reasonable effort to match the items to the chosen theme; however, it cannot be guaranteed that all items in the bundle will be fully and precisely related to the theme.

The purpose of the bundle is to combine the theme with the surprise experience, and therefore items that are not directly related to the theme, but match the chosen character, colors and style as closely as possible, may also be included.

Requests that include offensive, violent, racist, sexual, illegal or inappropriate content, as well as requests that cannot reasonably be fulfilled, may not be accepted. In such a case, the Business may choose an alternative theme or adaptation for the customer in accordance with the other preferences provided in the order.

In some bundles, Premium products can be added for an additional fee.

Premium products are special and/or more expensive products compared to the regular products in the bundle, and the selection of premium products may change according to stock.

Where an option to choose a premium type is offered, the choice may be made only from the options shown on the product page.

The Business does not commit to a specific premium item, unless explicitly stated otherwise in the product description.

Premium add-ons purchased as part of an order are subject to the price, quantity and limitations shown on the Site at the time of purchase.

In the Mixed bundle, an option may be offered to combine Stationery products with Beauty products.

Where the option is shown on the product page, the customer will be asked to specify the desired quantity of each type in accordance with the options available on the Site.

In the Mixed bundle as well, choosing the split between the types does not constitute a commitment to receive a specific item, but serves to tailor the bundle’s contents to the structure of the order.

The Roll the Dice bundle is based on a mechanism of random item selection in accordance with the options and rules shown on the product page at the time of purchase.

The number of rolls, the additional options, the limitations, the costs and the features of the bundle will be determined according to the details shown on the Site at the time of the order.

The roll is intended solely to create a surprise experience and a random selection of products, and does not constitute a game of chance for winning a monetary prize or a prize external to the transaction.

Where the Roll the Dice mechanism grants an option for an additional roll or a re-selection, it will be carried out in accordance with the rules shown on the Site at the time of purchase.

During the launch stage, a video for the bundle may be provided as a free gift, in accordance with the product description and the benefit shown on the Site at the time of the order.

The Business will make an effort to film and prepare the video within up to 3 business days from the date the order is placed.

Delays due to workload, operational circumstances, product availability or circumstances beyond the Business’s control may extend the video preparation time. In the event of a significant delay, the Business will make an effort to update the customer.

An order that includes a video will generally be delivered within up to 14 business days from the date the video is uploaded/sent, in accordance with the terms of the product and the order.

The Business may change the video model in the future, including making videos a paid service or keeping them as a benefit for certain orders. Any change will apply to orders placed after its publication on the Site and will not retroactively change the terms of a transaction already made.

Products on the Site will be delivered to the address provided when the order was placed, using the shipping methods available on the Site.

The shipping cost, if any, will be shown to the customer during the purchase process and before payment is completed.

Delivery times for bundles may differ from delivery times for regular products, due to the nature of preparing the bundle, filming the video and tailoring the contents to the order.

The expected delivery time for a bundle is up to 14 business days from the date the video is uploaded/sent, unless stated otherwise on the product page or in the order.

Business days do not include Saturdays, holidays and rest days in accordance with the law and the Business’s operating days.

The Business will make an effort to deliver the order within the stated time; however, there may be delays beyond the Business’s control, including delays by shipping companies, operational malfunctions, unforeseen events or other circumstances.

Where the order cannot be delivered due to lack of stock, a material malfunction or other circumstances that prevent its fulfillment, the Business may contact the customer to find an alternative solution, or cancel the order and refund the amount paid, in accordance with the provisions of the law.

It is a condition of making a purchase on the Site that the purchaser is 18 years of age or older. A minor under the age of 18 may purchase on the Site only through a parent or legal guardian, or with their express approval, and such a purchase will be regarded as made with their consent and under their responsibility.

By placing an order on the Site, the customer declares that they are 18 years of age or older, or that they have obtained the approval of their parent or legal guardian for the purchase.

Purchases on the Site may be made using the payment methods shown on the checkout page at the time the order is placed.

The transaction is considered approved once appropriate approval of the payment method has been received and the order has been completed in the Site’s systems.

In cases of payment failure, suspected unauthorized use of a payment method, a technical error or a discrepancy in the order details, the Business may delay fulfillment of the order until the matter is clarified.

The binding price of the product is the price displayed on the Site at the time the order was completed, subject to the law.

Prices on the Site include all taxes applicable to the transaction, as required by law, unless explicitly stated otherwise.

The Business may update prices, promotions, discounts and add-ons from time to time. A price change will not apply retroactively to an order that has already been approved.

Cancellation of a transaction will be carried out in accordance with the provisions of the Consumer Protection Law, 5741-1981, the regulations enacted under it and the law applicable at the time of cancellation.

In a distance-selling transaction for a product, the consumer may have a right of cancellation within the period prescribed by law, subject to the conditions, exceptions and provisions of the law.

Where cancellation is permitted by law and does not result from a defect, non-conformity or failure to deliver on time, the Business may charge a cancellation fee at the rate permitted by law.

Where cancellation is made due to a defect in the product, a discrepancy between the product and the details provided on the Site, or failure to deliver on time, the provisions of the law regarding cancellation, refund and non-charging of a cancellation fee will apply.

Where return of the product is required by law, the customer will be responsible for returning the product in accordance with the Business’s instructions, except in cases where the law places the responsibility on the Business.

Some bundles are assembled and prepared according to the choices and preferences the customer entered when placing the order.

The law sets out certain exceptions to the right of cancellation with respect to goods produced specifically for the consumer according to special measurements or requirements. Whether the exception applies depends on the circumstances of the transaction and on the manner in which the product was produced and tailored to the customer, and not merely on its being described as a “personalized” product.

Accordingly, in any case of a cancellation request, the Business will examine the transaction and the relevant circumstances in accordance with the provisions of the law.

Nothing in this section derogates from consumer rights that cannot be waived.

All products shipped by Sod Kmusa are inspected and packed with the aim of delivering a sound, high-quality product.

If a product is received defective or damaged during shipping, please contact us as soon as possible and no later than two days from the date the shipment was received, including the order details and appropriate documentation of the problem, such as photos or a video.

After reviewing the request, the Business will act in accordance with the circumstances and the provisions of the law and, where possible, will offer a replacement product or a suitable solution.

The above does not derogate from the customer’s rights under the law.

The Business may change the product selection, the contents of the bundles, the colors, the themes, the premium products, the add-on prices and the options on the Site at any time.

A product or component that is out of stock may be removed from the Site or replaced with another product.

If, after the order has been placed, it turns out that a particular item is unavailable, the Business may contact the customer to arrange an alternative, subject to the customer’s consent where required.

The Business respects the privacy of the Site’s users and acts in accordance with the provisions of the Protection of Privacy Law, 5741-1981, the regulations under it and the applicable law.

The information provided on the Site may include, among other things, name, contact details, shipping address, order details, preferences entered for the bundle and additional details required for carrying out the transaction, providing service and support, and improving the Site’s operation.

The information may be collected when a user makes a purchase, fills in a form on the Site, contacts customer service, sends a request or uses the various services offered on the Site.

The information is used, among other things, for:

• Carrying out and managing orders.

• Processing payments and handling orders.

• Supplying products and shipments.

• Providing customer service and responding to inquiries.

• Handling cancellations, returns and problems.

• Tailoring the bundles to the preferences provided when ordering.

• Improving the user experience and the Site’s operation.

• Securing the Site, preventing misuse and identifying suspicious activity.

• Complying with legal requirements and the instructions of competent authorities.

The Business does not sell users’ personal information to third parties.

However, information may be transferred to external suppliers or service providers to the extent required for operating the Site and providing the services, such as payment processing companies, shipping companies, hosting providers, technology services, mailing systems and other services used to operate the Business.

These parties will receive only the information required to provide the relevant service, in accordance with the provisions of the law and the agreements in place with the Business, as required.

Information may also be disclosed where there is an obligation to do so under law, a court order or a demand by a competent authority.

The Site may use cookies and similar technologies for operating the Site, saving preferences, security, measurement, improving the user experience and tailoring content and services.

In addition, external services integrated into the Site may use similar technologies in accordance with their own privacy policies.

Cookies can be blocked or deleted through the browser settings; however, blocking or deleting them may cause some of the Site’s functions not to work fully.

The Business takes accepted and reasonable security measures appropriate to the nature of the activity and the information collected, in order to protect the information against unauthorized access, use, alteration, disclosure or deletion.

Despite the efforts invested in securing the Site, absolute immunity from intrusions, malfunctions, cyber incidents or unauthorized actions cannot be guaranteed.

The Business will act in accordance with its obligations in the event of a security incident, in accordance with the relevant provisions of the law.

In accordance with the provisions of the law, a user may have rights with respect to the personal information held about them, including the right to review the personal information under the conditions set out in the law and to request the correction of information that is incomplete, unclear or out of date.

Requests concerning personal information may be sent to:
sodkmusa@gmail.com

The Site may contain links, embeds or references to external services, including social networks such as Instagram and TikTok.

Use of these services is subject to the terms of use and privacy policies of those third parties, and the Business is not responsible for their policies or for the way they use information.

All content on the Site, including texts, images, graphics, videos, designs, logo, trademarks, names, illustrations, graphic elements and other content, is owned by the Business or the Business has been granted permission to use it.

The Site’s content may not be copied, reproduced, distributed, published, altered, adapted, sold or used commercially without prior written permission, except for use permitted by law.

The Business makes efforts to present accurate and up-to-date information on the Site; however, there may be errors, inaccuracies, disruptions or changes in the selection and stock.

The Business will not be liable for malfunctions originating with third parties, including shipping companies, payment providers, hosting providers, communication networks or external services, to the extent that the Business does not control them, all subject to the provisions of the law.

Products purchased on the Site are used at the customer’s own responsibility. Products must be used for their intended purpose and in accordance with the instructions for use, the safety instructions and the warnings that appear on the product or its packaging, where provided.

Subject to the provisions of the law, the Business and/or anyone acting on its behalf will not be liable for any direct or indirect damage caused to the customer or to a third party as a result of using a product purchased on the Site, including use that is not in accordance with its intended purpose, the instructions for use or the warnings, or negligent or unreasonable use of the product.

For beauty and cosmetic products and products that come into contact with the skin, it is the customer’s responsibility to read the list of ingredients and the instructions for use before using the product. A product should not be used where there is a known sensitivity or allergy to one of its ingredients, and use should be stopped if an unusual reaction occurs.

Nothing in these Terms derogates from any liability that the law does not allow the Business to exclude.

The Site may not be used for any illegal activity, any attempt to harm the Site or its systems, any attempt to gain unauthorized access, use of another user’s details, sending harmful content or performing any action that may harm the Site, the Business or other users.

The Business may take appropriate measures in the event of misuse of the Site, subject to the provisions of the law.

The Business may update these Terms and the Privacy Policy from time to time, among other things due to changes to the Site, to the services provided through it, to the technologies used or to legal requirements.

The updated version will be published on this page and will apply in accordance with the provisions of the law.

Use of the Site and transactions made through it are governed solely by the laws of the State of Israel.

Any dispute concerning the Site or a transaction will be resolved in accordance with the provisions of the law and in the competent courts in Israel, all subject to any mandatory law applicable to the transaction.

For questions, inquiries, customer service, cancellation of a transaction or privacy-related requests, you can contact us:

Sod Kmusa

Email:
sodkmusa@gmail.com

You can also contact us through the contact form on the Site, where available.